Frequently Asked Questions

Check to make sure that you and your passengers are ok. If anyone is seriously injured, call 911 immediately. After confirming that everyone is safe, make sure that you exchange details with the other driver/s. These details should include: Name; contact info; registration number; the name of each person’s insurance company; the location of the accident; and the make, model & colour of each vehicle. Do not admit any fault. Be sure to take pictures from multiple angles of all vehicles involved, as well as the location. Obtain a copy of the police report if the authorities are involved. Contact CG as soon as possible even if you do not intend to make a claim.

Call the police right away to file a report. Contact CG directly afterward by phone, email, or in-person so that our claims team can walk you through the process.

If a tree falls on your car, your comprehensive motor policy will likely cover the cost to repair the damage. However, there are times when this might not be covered by your policy, for example, if you are cutting down a tree yourself and it falls onto your vehicle. In any event, it is important to contact us to speak with a team member as soon as possible.

Speak to a CG representative to find out about the Comprehensive and Third Party options we can offer to protect your vehicle.

For a motor insurance claim we require: the operator’s driver’s licence, a police report if authorities attended, details of the incident, and the insured’s name and policy number. A claim form can be obtained at our Forms page.

You can download a copy of your current Certificate and Schedule for Personal Motor from our customer portal at hellocgi.com

You can change your address by contacting CG via phone call, email, making a visit to our office, or submitting a request on our customer portal at hellocgi.com